Wednesday, 17 June 2015

Carpet Moth and How to Deal with them

If you’ve been unlucky enough to experience carpet moth in your carpets, you will certainly be aware
of the considerable damage they can cause.

Wool carpets and rugs are most at risk from carpet moth damage as well as any other wool product, as it’s the moth larvae that feeds on the protein from the wool, making the wool extremely weak.

We have seen a frightening array of damage by moth over the years, from tiny patches, to whole sections of carpet and rugs. The damage is caused to the wool pile that the larvae weakens by digestion. It is common to find pile very easy removed from the carpet or rug, even in seemingly unaffected areas.

Ok, so what can you do about this?

Moth really like to find areas where they and their larvae will not be disturbed. So the main areas they are found is behind large furniture (that is seldom moved) and rugs in storage, like in a garage etc…

If the moth are disturbed on a regular basis, then they will very quickly move to another area.

So, if you notice any sign of moth damage, no matter how small, this could be the first warning sign of a possible moth infestation somewhere in the property.

The first thing to do is to move any large furniture, or any furniture that has not been move for a while, and check for any damage to the carpet pile, moths and/or larvae.

It is very easy to spot the damage as you will have very obvious bald patches in the carpet. You may also see the moth flittering in the carpet and even the larvae.

The first thing to do is quickly vacuum-up the moth and larvae in the damaged area. There is a chance you may also remove more carpet pile as you vacuum. There is not a lot you can do about this I’m afraid as the damage to the pile has already been done. Just think of it now as damage limitation.

After you have gone through the whole property and are satisfied all affected areas have been dealt with, it is then a case of periodic re-checking. As I said above, moth do not like being disturbed, so if you occasionally move the furniture and vacuum, the moth will soon disappear.

By the way, please note it is very important to make sure all the larvae is removed before you replace the furniture as you can be very quickly back to square one if and when the larvae hatches. Be sure to look very closely in the carpet pile, as the larvae can dig-in quite deeply.

There are insecticide treatments you can buy online and in most DIY stores to treat moth and their larvae. These work on application by spraying the treatments onto the carpet and leaving it to work. You should see evidence of the product working straight away.

Although these products do work, you can do the same ‘removal’ job by simple vacuuming, you also need to consider what insecticide chemical you are using and potentially leaving in your carpet.

If you have to use insecticide chemicals and don’t have a way of washing them out of the carpet, (like using a big carpet cleaning machine) I would suggest to only use the chemicals in areas behind furniture, ensuring they won’t come into contact with your or anyone’s skin once the furniture is replaced.

You can also get this done for you by using a company like us. We have treatments and processes that remove the moth and larvae and can prevent them from returning.
We applying very safe protecting treatment to the carpet after moth and larvae have been removed by us and cleaning. You can also contact pest control companies.

If you would like a free consultation and written quotation on removing, cleaning and protecting against carpet moth in your property, then you are welcome to call us on 020 8687 1711 or email 

Monday, 27 April 2015

Can We Clean It? Yes We Can!

Here are some great before and after photos of a carpet we cleaned in Raynes Park.

This was booked as a repeat client, so we would normally know exactly what to expect from the job.

However, on viewing the carpet it looked like something had gone drastically wrong, and certainty not a condition we were expecting!

I really wasn’t sure whether it was even worth cleaning, of which I advised the client, however, they were determined that at least we try our best.

Ok, we are professional carpet cleaners, and certainly have the knowledge and equipment to at least make a difference, so why not give it a good go. This is what we call in the industry as a salvage clean!

We started off by giving the carpet a really good thorough power vacuum with a Sebo 36 vacuum cleaner to remove loose and dry soil. This is an important step in any carpet cleaning process as it can remove around 70-80% of dry soil in the carpet. Does you carpet cleaner do this?

We then used one of our more powerful pre-treatments products at quite a high Ph to thoroughly pre-treat all the stains and heavy traffic areas.

This was then followed-up by agitating the carpet with a counter-rotating power brush which helps to further breakdown and ‘soften’ the stains and soils and suspending them for easier extraction.

Then it is time for the real power… a 50 horse power Blueline, truck mounted machine, using a low Ph rinsing solution (to naturalise the high Ph pre-treatment), VERY hot water and an unbelievable suction to extract all the dirt, stains and soil we have just ‘broken down’.

Now, when you go over the carpet with the cleaning wand for the final process, it looks amazing… BUT, you have to remember, it’s not the final machine, rinse and suction that has done the work, it is the pre-treatments and preparation that has REALLY made the carpet come up this well.

This is why you have to be careful of ‘cheap’ companies that only use a chemical in the machine to do the job. This isn’t really getting the carpet clean, and in a lot of cases is causing damage to your carpet.

Ok, rant over…

So, if you are in the South London area and have a carpet cleaning challenge for us, find out if ‘Can We Clean It’ and give us a call on 020 8687 1711 and we’ll come and give you a free consultation with honest, helpful advice and a full written quotation.

By Kevin Goodwin,

Tuesday, 7 April 2015

Carpet Cleaning in Croydon

If you’re in Croydon or the surrounding areas, and looking for professional carpet cleaning in
Croydon then congratulations you have just found the very best carpet cleaners in Croydon you can find.

Now this is quite a claim! And we would say this, wouldn’t we..? However, it’s not just about what’s said on a website that counts, anyone can say anything.

It’s all about the offering, service and integrity followed up by the action that really counts.

So, how can we be so confident you will get the very best carpet cleaning in Croydon? We’ll it’s not easy, and not everyone can do it.

In fact it’s MUCH easier to offer an ‘average’ carpet cleaning service, cut a few corners and offer very cheap prices. BUT, this is NOT what we do.

So if you are looking for the ‘cheapest’ carpet cleaning in Croydon, then we are not the right company for you. I would advise you to look elsewhere.

However, if you are looking for a company that will treat you with respect, is reliable, will give you a free consultation, give you free advice on the very best carpet cleaning system for your type of carpet, its condition and requirements, will give you a full written quotation back-up up with a 100% money back guarantee.

And that’s just for starters… Once we have professionally cleaned your carpets and you are totally satisfied, then you will also get a free 30 day after care service.

So, if for ANY reason you need us back, like if somebody drops or spills something on the clean carpet, then give us a call and we’ll be straight back.

But there’s more… You will also have the option to have the carpet properly protected. I say this because there are so many companies out there applying stain protection incorrectly, it doesn’t work!  Obviously this is a waste of money.

However, if the right product is applied correctly, it does work, and very well. We are so confident in the stain protection products AND the way it’s applied, you will get a free 12 month stain call-out guarantee. So if you get any stains you cannot remove, just give us a call and we’ll be right there for you free of charge.

I don’t think you will find carpet cleaning in Croydon much better than this!

If you are serious about wanting the very best carpet cleaning in Croydon and the surrounding areas then I invite you to contact us now on 020 8687 1711, please quote 150/395 or go to

I look forward to seeing you soon.

Here are some testimonials from our clients in Croydon and surrounding areas:

There was no hassle you just came and did it.    
David Miller, Sandhurst Way, South Croydon

Friendly & Co-operative service. End result excellent     
Jenny Smith, Chichester Road, Croydon

 A thorough and very high standard job of work. Thank you        
Mr Whitecross, Hyrst Dene, South Croydon

Booked at date & time I required. Very nice friendly guy (Mick). Made a fantastic job of cleaning my very dirty carpet. Will use you again & will definitely recommend you to everyone I know. Many Thanks   
Mrs Kiernan, Lloyd Park Avenue, Croydon

Prompt, helpful & very impressed with the quality & standard to which my carpets were cleaned            
Belinda Henderson, Avondale Road, South Croydon

Professionalism from start to finish. You did ""what it said on tin""! I couldn't wait to show my friends & family. When they saw the results, they said the carpets looked like new. I cannot fault you in any way. Thank you so much.  
Mrs V Simpson, The Ruffetts, South Croydon

Excellent results - our carpets look brilliant. Friendly & efficient operator.            
Sarah Orr, Norman Avenue, South Croydon

Prompt arrival, operator polite & helpful. Excellent stain removal             
Mr Adoki, The Rigdeway, Croydon

You were very professional. I was informed of the name or the person doing the cleaning - this is important to older people. Your telephone manner was polite & helpful    
Miss Rosebery, Ashburton Road, Croydon

Nice friendly Operator  
Mrs Parkes, Purley Downs Road, South Croydon
Operator seemed very professional. The stain did not go completely, but we felt that they did as well as they could.
Mr Blake, Manor Gardens, South Croydon

I liked all the explanation given & Kevin was very kind to explain al in detail. I can see customer care is very important for your company and that's what I like. Such attention goes a long way. Thanks again.
Esra Frankcom, Westfield Avenue, Croydon

A very good service       
Mrs Vaz                , Orchard road, Croydon

First class and I would use you again
Mrs Thomson, Upland Road, South Croydon

My carpets looking like new again. Very courteous & friendly operator.
Mrs Gregson, Chepstow Rise, East Croydon

Excellent all round service. Removed ground in melted wax stains, which we thought would not come out. Amazed out how much dirt actually came out when Jean showed us the water colour.
Rich Castle, Whitestone Way, Croydon

Mick has been to our house before. Very pleasant, job done neatly & with great care. An excellent job. Well done               
Mrs Harris, Green Acres, Croydon

Good service in cleaning the carpets & the kitchen floor               

Shah Fitz,  James Ave, East Croydon

Tuesday, 31 March 2015

Celebrating Great British Wool Carpets

Wool: The dense, soft hair forming the coat of a sheep, wool is a unique natural performance fibre,
 perfect for high quality carpets.

There are over 60 different breeds of sheep in Britain, more than any other country in the world.

Sheep are sheered once a year. Shearing is good for the sheep and it also provides the fabulous raw materials for you carpets.

Due to its hill and lowland landscape and temperate climate, the UK produces strong, durable wool for some of the finest carpets in the world.

British wool is grown on hardy sheep grazing freely on open countryside across the UK, protecting the sheep from harsh winter winds, rain and snow. The  wool adopts resilient characteristics that are ideally suited for the manufacture of quality carpets.

Eco Fibre

British wool is a planet friendly natural fibre which Is annually renewable, sustainable and biodegradable. Wool is highly energy efficient in the home reducing heat loss and reducing carbon emissions.

Wool has a true ‘Green’ linage and is Mother Nature’s own SMART fibre. Consider how wool is practically recycled from fleece through to carpet, clothing and other products.

Wool brings soft and luxurious underfoot comfort to the home. In addition, a range of naturally inherent attributes that are unique to wool add significant comfort to the home. The complex cell structure of each fibre allows wool carpet to breath, absorbing and later releasing humidity. It also contains floating dust particles, which ensures a cleaner and more comfortable interior atmosphere.

British wool is a fibre that has natural insulating properties, which reduce heat loss, condensation and noise, providing improved air quality and a comfortable home environment.

British wool is a fibre with bulk and resilience offering superior durability and performance. A British wool carpet will reduce the effects of tracking and shading, providing a longer lasting appearance retention. 

Wool grown by British sheep is used to carpet royal palaces, the finest hotels, prestigious stores, offices, airports, international airlines and luxury cruise liners such as the QM2.

Smart Fibre
British wool is a smart fibre with a complex physical and chemical structure – Its highly technical performance is currently unmatched by manmade fibres. Research continues to prove that wool is the superior natural fibre for carpet.

If you look at wool under a microscope you will see that it’s surface is made up of over lapping scales. These scales envelop an incredibly sophisticated natural bio-core more intelligent than any manmade carpet fibre.

Easy to Care For
British wool has an inbuilt resistance to soiling due to its natural oils and the scaled structure of the fibre which act as a shield against dirt. Simply vacuuming your British wool carpet will keep it looking good. Spills are also easily managed, as Britisg wool has the ability to repel spills, giving you time to blot clean.

Natural and Safe
British wool is naturally flame resistant and produces less toxic fumes than most other materials. It has a higher ignition threshold levels than many other fibres and its ability to self-extinguish make it a safer product in areas of public usage and the home.

British wool is used in high specification industries for its unique properties, particularly transport and public buildings where health and safely is a prime consideration.

British wool is regularly specified by architects and commercial buyers as carpet fr contract and hospitality venues across the world. It is chosen for its inherent safety attributes in fire situations or as a safeguard from falling.

Taken from

Kevin Goodwin, Direct Cleaners,

Tuesday, 24 March 2015

Professional Rug Cleaners in Wimbledon

If you want your rugs cleaned with care, treated with the upmost respect with over 20 years’ worth of
professional cleaning and restoration experience then our professional rug cleaners in Wimbledon are for you.

Your rug is unique, precious and a work of art. Anyway, that’s what we believe and this is how we treat every rug we clean.

But in fact, every rug is different. Not only are there thousands of different styles, designs, types and makes of rugs, but the home usage differs greatly from household to household.

This is why our professional rug cleaners in Wimbledon use many different types of rug cleaning systems to ensure your rug gets the very best cleaning possible for its type, condition and requirements.

You can bring your rug to us at our professional Rugcleaning unit in Merton and we will be happy to give you some advice and give you a quotation for the full cleaning. Or we will also be happy to come to you, free of charge and give you a full written quotation, collect the rug and deliver the rug back to you as part of the professional rug cleaning service in Wimbledon we provide.

All rugs cleaned come with a full 30 days after care service and a full money back guarantee. If you are not completely satisfied we will clean it again for you, if you are still not satisfied, we will give you all your money back.

No other professional Rug cleaners in Wimbledon offer this type of guarantee as far as we know.

You can also protect your rug with a 12 month after care service, this includes free stain callouts, should you get any stains or spillages you are unable to remove.

This stain protection service has proved priceless to some of our clients where we have been able to rescue valuable rugs from near ruin. Please do let this happen to you.

We are not just professional rug cleaners in Wimbledon, we also cover all other surrounding areas of Wimbledon, Merton and South London, so wherever you are contact us on 020 8687 1711 of fill-in the contact form below and will be more than happy to arrange your free consultation, written quotation and the very best cleaning service you can possible get for your type of rug.

Contact us now on 020 8687 1711, quote ref 150/395. 

Here are some testimonials we have received from our clients in Wimbledon

I was satisfied with the overall service   
Warren Macintosh, Tintern Close, Wimbledon

You were able to come at short notice which was helpful             
Mrs Casey, High Cedar Drive, Wimbledon

Very straightforward, conscientious approach   
Neil Atkinson, Spencer Hill, Wimbledon

Everything went to Plan. Thank you.      
Mr Heath, Edgehill, Wimbledon

Reliable, Polite, Thorough, Good & Trustworthy               
Nicola Merry, Thursley Gardens,               Wimbledon

Operator was very pleasant and efficient. The overall standard of cleaning was excellent.  Would prefer less paperwork          Mrs Willis, Dudley Road, Wimbledon

Apart from the wonderful clean, arriving on time was great - both for cleaning & quote
Mrs Trebble, St Mary's Road, Wimbledon

All staff tried to fit in with my busy work schedule and were very helpful             
Sue Luck, Haydons Road, Wimbledon

You always do an excellent job - I cannot think of any improvements. I will always recommend you.
Mrs Jones, Somerset Road, Wimbledon

I was very impressed with the attention to detail & general thoroughness of the job      
Mrs Eddy, Effra Road, Wimbledon

Mick is an asset to your company - Very polite & friendly & did the job to a high standard & efficient quality. Everything great from quote meeting to goodbyes from the operator! Thank you
Felicity  Bing, Woodside, Wimbledon

Couldn't be better          
Mrs Ball, Stroud Road, Wimbledon Park

Excellent Results             
Cliff & Claudia Martindale, Cottenham Park Road, Wimbledon

Willing to discuss lower price in exchange for flexible last minute arrangement.

Nick, Aylward Road, Wimbledon Chase

Thursday, 5 March 2015

Become a better Time Manager

For us in the business of Carpet Cleaning, good time management is one of the hardest skills to
master. It is harder today than ever before, because there are so many demands on our time both at work and at home.

Carpet Cleaners who don't manage their time will feel overwhelmed, tense, stressed and out of balance. They will work feverishly from one crisis to the next, never feeling like they are getting ahead, never able to bask in the satisfaction of a job well done. They are always working on the most urgent matter, rather than what might be the most important matter.

There is no magic formula for getting control of time. It takes daily practice of discipline, focus and prioritising on what’s important. 

When I started in the Carpet Cleaning business, I noticed early on that most business owners didn't make good use of their time. I took careful notes and modeled my systems and methods of doing business after the few successful business people who seemed to always make maximum use of their time. Here are some tip tips on good time management, you may find helpful.

The Daily To-Do List

If you are not using a daily to-do list in your business, please start one. 

A to-do list involves more than keeping a few notes on a calendar. Although there are many different types of to-do lists, one of the best to-do list vehicles I have found is a simple pad. I list the projects that I have to do and get great satisfaction as I complete them and cross them out.

At the beginning of the day or sometimes the preceding evening, I take a look at what I did yesterday and what I didn't accomplish and what I have to do for today. I don't write down specific appointments. 

I just write down everything I have to do and everyone I have to call. I assign a priority to every task and every call, numbering them one, two, three, four and so on. Then, I start with number one. That way I am always ensuring that the most important things are done first.

A to-do list serves the following purpose:
  • It reminds you of things that you are likely to forget;
  • It allows you to set priorities based on importance, not just on urgency;
  • It will help you plan, because you can estimate how much time each item will take;
  • It will help you regain your focus after being interrupted;
  • It helps you control your day, instead of the other way around;
  • It organizes your day so you can handle specific tasks when you feel like handling them;
  • It takes strain off your memory;
  • It helps keep your desk clear by eliminating scraps of to-do papers;
  • It makes it far less likely that things will slip through the cracks.
You should have only one to-do list going at a time. Be sure that you do not place too much on it. A two-page to-do list is entirely unrealistic. If your list becomes cumbersome, and you never seem to get through it in less than a few days, or you find yourself continually re-writing items, take a moment to review the proper usage of a to-do list.

Remember that not all tasks are the same. After you write your list, put a priority number next to each item, and focus on the most important ones right away.

By setting priorities, you will know at the end of the day whether you spent your time wisely. For example, if you got only two things accomplished, but they were the only two high-priority items on your list, you are entitled to feel that you had a good day.

Projects not completed today can be carried over onto a new daily action list tomorrow.
But don't make the mistake of using the same list again. 

Each day, you should make a new list, and rank the priorities again. Circumstances change. Yesterday's number five item may rank as a number ten item on today's daily action list.

I cannot overemphasize the importance of making a daily list. It is hard to have a clear idea of what jobs you have to do until you write them down. By writing down a daily action list, you can see what is on your agenda and get a realistic idea of what you can accomplish in a day.

Kevin Goodwin, Direct Cleaners Ltd, 020 86871 1711 

Monday, 2 March 2015

Upholstery cleaners in Croydon

If you are looking for Upholstery cleaners in Croydon and the surrounding areas then,
congratulations, you have come to the right place.

Whether your upholstery is just a few years old or looking like it needs a little bit of TLC, then you are just one step away from getting the professional upholstery cleaners in Croydon, Direct Cleaners, to come a tale a look for you, give you free advice and a free written quotation, consultation and written guarantee!

What type of Upholstery Cleaners in Croydon are we?

We are able to clean and restore almost any type of fabric, from fine cotton, silks to velvets and Draylons. Our professional Upholstery Cleaning in Croydon will come and assess the upholstery for you and let you know what to expect from the cleaning process and the results that can be achieved.

Do you have any questions regarding your Upholstery Cleaning?

If so, please feel free to contact us on the form below and we will get back to you with your enquiry as soon as we can.

Here's what you'll get from our upholstery cleaners in Croydon:

  • Free Consultation
  • Free Advice
  • Written Quotation
  • Written Guarantee
  • Pre-Vacuum
  • Fabric Pre-cleaning treatment
  • Gentle agitation
  • Spot and Stain removal
  • Thorough fresh water rinse
  • Remove excess moisture
  • Post clean check
  • 30 day after care service
  • Another satisfied customer.

Call us now on 020 687 1722 and quote reference 150/395 to arrange your free written quotation and consultation. Our operator is waiting for your call now. Or visit our website at

Here are some Testimonials for our upholstery cleaners in Croydon 

Susie Pope, Ridge Langley, Croydon       
Very well cleaned my upholstery, looks much better. The work was done by Kevin efficiently and cheerfully

Mrs Mackay, Birch Hill, Croydon
Kevin was very polite, he spent a lot of time answering questions I put to him.
He was pleasant of neat & tidy appearance. I has absolutely no concerns about leaving him alone in my house to carry on with his work. He worked very hard all of the time he was here. I would highly recommend him to friends & neighbours in the area and outward if he would travel further.
Ann Taylor, Violet Lane,                Croydon              
Very friendly and helpful operator. Clean & tidy service Carpets look good

Samantha Harlow, Hardcastle Close, Croydon    
All stains removed carpet looks new again

Alison Frater, Milton Road, Croydon       
Very happy with the results, very professional.

Jenny Smith, Chichester Road,   Croydon              
Friendly & Co-operative service. End result excellent

Mr Green, Crofters Mead, Croydon
Generally excellent overall

Mrs Kiernan, Lloyd Park Avenue, Croydon           
Booked at date & time I required. Very nice friendly guy (Mick). Made a fantastic job of cleaning my very dirty carpet. Will use you again & will definitely recommend you to everyone I know. Many Thanks

Mr Adoki, The Rigdeway, Croydon          
Prompt arrival, operator polite & helpful. Excellent stain removal

Miss Rosebery, Ashburton Road, Croydon          
You were very professional. I was informed of the name or the person doing the cleaning - this is important to older people. Your telephone manner was polite & helpful.

Esra Frankcom, Westfield Avenue, Croydon       
I liked all the explanation given & Kevin was very kind to explain al in detail. I can see customer care is very important for your company and that's what I like. Such attention goes a long way. Thanks again

Mrs Vaz, Orchard Road, Croydon              
A very good service

Rich Castle, Whitestone Way, Croydon 
Excellent all round service. Removed ground in melted wax stains, which we thought would not come out. Amazed out how much dirt actually came out when Jean showed us the water colour.

Mrs Harris, Parkhill, Croydon      
Mick has been to our house before. Very pleasant, job done neatly & with great care. An excellent job. Well done

Angie Davies, Whitehorse Road,               Croydon              
Cheerfulness of Mick. He worked solidly. I was very impressed. Even did a spot clean Left by plumber which wouldn't move. Send him next time. Whole cleaning excellent

Jan Morrison, Waddon Road, Croydon  

Carpets look wonderful

Tuesday, 24 February 2015

Is Your Cleaner Really Green? 7 Deadly Sins of Green Cleaning Products

Eco cleaning is not just about using a new eco product, it’s about the whole process, from
manufacture, transportation, application and disposal. Here are the most important issues you should be considering when choosing and using eco cleaning companies and products.

1.         Hidden Trade-off.
The disposal issue. Every cleaning system, whether it’s eco or not has to be disposed of in a safe way. Eco products still contact chemicals, which in the wrong environment, could cause more harm than the good it was intended to do. The method and system a company has for its chemical (eco or not) disposal can be as important as the product itself.

2.         No proof of ‘Greenness’.
There are many products on the marking that are very cleaver at looking green. Just because a product had a nice green leaf or flower on it does not mean it’s truly green. Do some research and look for approved Green logo’s on a product to make sure it really is what it is claiming to be. GreenSeal, EcoLogo, and the Green WoolSafe Logo are good guides to look for.

3.         Vagueness – “All Natural”.
Again, this is companies being very cleaver with the wordings they use to mislead us into buying products that look green. Just because it says on the label or ad, ‘derived from natural sources’ does not mean it is green. Think about it, almost everything is derived from natural sources.

4.         False Labels, suggestions and made up guilds.
Some companies and even made up their own accreditation in order to put an official looking logo on their product or ad. Like the advice about, do your research.

5.         Irrelevance
Some companies still claim ‘CFC Free’, which has been banned since 1987! If it says it’s free from products that have been out of use for years is irrelevant, but it still goes on the label to mislead you into thinking it’s a great green product.

6.         What is the packaging saying to you.
Just because it has an eco-friendly product inside the bottle, which is good, is the packaging doing its bit to cut down on land fill and unnecessary waste? Is there any unnecessary packaging? Can you get the product in higher concentrations? Can you reuse the packaging? Can you recycle the packaging (last resort)?

7.         Fibbing
Some companies claim what they are not. It is very easy to claim Green and Eco credentials, but it can be quite a challenge to live by this and not always practice what they preach.

Green cleaning is an offering many companies claim, because it’s a very easy marketing angle to focus on, but as we can see there are many aspects to eco claims and not everything is equal when it comes to what it says on the label.

Kevin Goodwin, Direct Cleaners Ltd, 020 86871

Wednesday, 11 February 2015

A New Arrival

I am very proud to say my wife Katharine gave birth to a beautiful baby daughter on Sunday 8th
February. This is our first child and already we are starting to appreciate the joy, challenge and learning curve of bringing a new person into the world.

Evelyn Elizabeth Goodwin weighed in at 7.4lbs and is obviously very beautiful. I am fortunate enough to be able to take time away from work and spend some quality time with Katharine and Evelyn.

It has also made me realise why having a well organised, clean home before the arrival is so important, as we now have rooms full of baby furniture and baby furniture boxes, that I have now almost finished assembling…

Not only this, but you also think about your in-door environment you are bringing a baby into.

Obviously, I have been very aware of eco cleaning products over the last 15 or so years and have been using these products in my business for almost this time.

When it comes to cleaning my own carpets, I wouldn’t use any product other than a non-detergent, micro-splitting product with a fresh water rinse. This is the only way to guarantee no chemicals are left in the carpet after cleaning. Especially now when I know a baby will soon be crawling on them.

Of course, while I’m away from the business, I still need to make sure my guys are kept busy till I get back. So as an incentive, I want to give you £50 off any Eco cleaning you have before the end of February 2015. It could be for any carpet or hard floor cleaning.

We can also offer rug cleaning, but for orders of over £200.

Obviously, I can only offer this on a first come first serve basis and don’t forget we are at least one man down at the moment, so when the slots are booked, that’s it, the offer will be withdrawn.

All you have to do is call Sue at the office on 020 8687 1711 and quote reference 105/Feb15 or email at and we will arrange your free consultation and written quotation.

Ok, I think it’s time for another feed so I’d better go and check on Katharine and Evelyn to see if there is anything I can do to help…

Kevin Goodwin,  

Wednesday, 28 January 2015

Orange Stain on Carpet

I got the following question in this morning and thought I would share my answer…

Morning Kevin, a friend of mine has a problem with a stain from his daughter throwing up on the carpet. A carpet cleaner cleaned the stain but it is progressively turning orange. Can the process be reversed? Why is it happening?

My Answer

There are many variables for this type of thing, so it is very difficult to give a single answer without a lot more information.

The thing with vomit is that it alone can contain many different properties, (food colourings, acids, proteins, sugars etc…). Also the type carpet (natural or synthetic) and colour (white, cream, beige, dark) can have an effect on how the stain reacts. And then how the stain removal process was carried out can have an effect… What colour did the stain start out as? What products were used? Did the products make a difference or improvement to the stain? When did the stain start turning orange? Instantly or a few hours, days after?

If I had to attempt the stain without knowing the answers to the above questions, I would first flush the stained area with an extraction machine, with just pure water in order to remove anything that might be there.

If there is a vomit smell, I would then treat this with a product we use called Envirosafe, by Alltec that removes bacteria and other nasty’s that could cause problems.  Sometimes, this process alone can remove or improve the stain.

If no improvement is made and assuming the smell is gone, I would consider using a product called Specialist Stain Remover by Alltec. This product helps to lighten and reduce the colour of the stain. You would need to assess the reaction of the stain with this product because depending on the variables mentioned above, funny things can happen like the stain turning a funny colour or nothing happening at all etc… However, this product can prove to be quite successful to improve or remove the stain.

If that doesn’t work, then there are more powerful products (like dye removal chemicals) and techniques (like heat transfer) that can be used, but these require specialist and advance stain removal training in order to carry out and not ruin the carpet further. You would need a professionally train stain removal specialist to have a chance of making further improvements.

Other than that, if the stain is in an area of the room where a piece of furniture or rug can cover or hide it, then this can be the easiest solution ;0)

Depending on where the property is, I can get Mick or Jean to take a look at it for you (both trained in specialist stain removal) to see if there is anything they can do to help…

By Kevin Goodwin, Direct Cleaners Ltd,

Tuesday, 27 January 2015

How Do You Turn a Beautiful RUG Into a Worthless RAG?" Don't find out the hard way!

Picture this...

You're out shopping. Your well-meaning husband decides to help out around the house.  He starts with the laundry, hoping to surprise you when you get home. 

As you sort through the clean pile of clothes, you come across your favorite silk blouse.  It's ruined!  But, you remain calm.  After all... he had good intentions.  No one ever told him it requires special care. He just didn't know any better.  

The same is true of uneducated, uninformed cleaners who would clean your fine oriental rugs with the same methods and chemicals they use for wall-to-wall carpeting.  They don't understand your rugs... woven treasures that must be handled by an expert in the fine art of investment quality textile cleaning.

What they were never taught.

First off, hand-woven wool rugs should be gently washed, not cleaned on your floor with portable equipment.  To safely and thoroughly clean such pieces, an expert must have a rug-washing plant where the rugs can be completely immersed, gently shampooed, and thoroughly rinsed.  

The steps involved in this process include: pre-vacuuming to  remove dry soils, rug badgering to remove even more dry soil, test dyes for bleeding, set unstable dyes,  complete submersion in washing solution designed specifically for wool, gentle agitation, and a thorough rinse to completely flush away soils and residues, extract excess water, and finally, use air movers and dehumidifiers which dry the rug quickly and safely.

What's the worst that could happen?
Remember that blouse?  Your Oriental rugs are also in danger of being ruined if not properly cleaned. Color loss, dye bleeding, shrinkage or warping, browning of fringes, break down of wool fiber, and permanent loss of luxurious feel.  

And if it's not cleaned using the proper method, then it's not really clean.  An expert rug cleaner should be the only one entrusted with the care and maintenance of your fine woven treasures.  Otherwise your beautiful heirlooms could be irreversibly harmed.

Please... don't wait any longer.
What can YOU do?

Some people think cleaning wool rugs will harm them.  So they allow dirt and stains to obscure the otherwise vibrant and intricate patterns. Yet the number one enemy to a wool rug is soil.  Gritty dirt gets into the pile, and as people walk on the rug, damage is being done. The gritty soil acts like sandpaper, grinding away at the fibers.  

Improper or delayed spot removal attempts, and moth or insect activity also cause expensive damage.   Your rugs, if properly cared for will last a lifetime and many generations to come.

·         Thoroughly washing a rug every 2 to 3 years will help prevent permanent damage caused by soils and stains, and prolong its life and usability.
·         Rotate your rugs annually to even out wear and fading.
·         Vacuum your rugs thoroughly at least once a week.
·         Protect your rugs from wear and tear and ‘walking’ by adding a rug underlay under the rug like Foxi.
·         Blot up spills immediately and call a professional to remove difficult stains.

If you are in the South London & Surrey area, you can get a free consultation and written quotation to find out how to clean your rug without causing damage and with a full guarantee.

By Kevin Goodwin, CO/ 020 8687 1711   

Friday, 23 January 2015

Quick Tip to Save Precious Time Every Day

A build-up of paper, forms and documents on your desk or around the house can be a draining and unproductive distraction.

Handle each piece of paper only once if possible. If it’s of no real use, throw it away. If it needs to be filed, file it right away. If it needs action, put it in a pending file or bin and write it down. But make a decision.

Don't just set it aside in a pile and then have to deal with it again later.
Simplify and eliminate. Make sure that the routine tasks you are doing still need to be done and haven't simply become a habit. Ask frequently: Is there an easier or more efficient way to do this, and does it still need to be done? Can I get someone else to do it?

How to Save Time on Every Phone Call

1. Before making the call, plan what you want to say and what information you need. This will prevent you forgetting something important and having to call back.

2. Instead of beginning with, "Hello Mary, how are you? How was your weekend?" say, "Hello Mary! I have a quick question for you." Using this phraseology will get you to the meat of your call much faster.

3. If you have to call a client you know is talkative, place your call just before lunch or late in the day when the person will be more likely to keep the conversation short.

4. If you have to answer a client's or prospect's question or problem, and you find yourself talking to their voice mail system or answering machine, leave your entire message instead of a request for a call back. Technologies like email and voice mail are perfect for situations like these, where you can solve a client's problem with a quick and easy phone message.

Set Deadlines

Always have a goal in mind for every task or project. Most people work faster when they have a deadline, even if it is self-imposed.

Be specific when you set a deadline. Don't say, I want to finish this project by the end of the week. Instead say, I'm going to finish this project by Thursday at 3:00 p.m. Be realistic, but challenge yourself a little. Reward yourself when you reach your goal (something simple like a can of diet Pepsi will do the trick).

By the same token, don't assign deadlines to low priority items, or you will take the fun out of the process.

Don't Take On More Than You Can Handle

If you take on too many jobs, you won't be able to do any of them well. Know your limitations. Rehearse courteous, honest ways to say no to your co-workers, such as, How nice of you to ask me but I have a prior commitment.

Six Common Causes of Wasted Time

1. Not setting deadlines. You must set deadlines realistic deadlines then be firm. Stick to the deadlines. Use some discipline.

2. Lack of priorities. You must list your priorities every day, thus enabling you to focus on the most important and productive areas every day.

3. Putting off the difficult or unpleasant tasks. There are plenty of these in Carpet Cleaning. I find that by scheduling the unpleasant jobs first, the rest of the day is easy. Make those tough calls first thing, and get those tough projects out of the way.

4. Unrealistic time estimates. Set your own deadlines, but be realistic. Unrealistic deadlines lead to frustration, destroy self-discipline, and have you running around like the proverbial headless chicken.

5. Being unable to say no. Don't try to be a nice guy. Learn how to say no tactfully, but firmly.

6. Procrastination. This is, I believe, the biggest disease in our industry and most others. Carpet Cleaning work presents tremendous opportunities for keeping busy doing unimportant details. You must discipline yourself to focus on the most important tasks at hand. Reward yourself with a small treat when you get through the toughest tasks.

To sum it all up, your systems should help you to:
1. List your priorities every day.
2. Stick to your plan.
3. Force yourself to stick to your plan.
4. No matter how much you want to go off your plan, stick to your plan.
5. Don't do anything else except your plan.
6. Just do it!

By Kevin Goodwin, Direct Cleaners Ltd, 020 86871 1711